Shipping, pickup, delivery, and returns.

Order preparation

In-stock shipping orders are handed to UPS within 3 business days after successful payment through Square. We process orders Monday through Friday, with a 5 PM Eastern Time (America/New_York) cutoff. Orders paid after the cutoff or on weekends begin processing the next business day.

Small-batch products may need preparation time before they are ready for pickup or shipment. Backorder lead times are listed below. We will email you if timing differs from the availability shown when you order.

Backorders and rush requests

If an order exceeds current stock, it can still be placed. Whipped Tallow generally needs 1-2 weeks before shipping when a new batch is required. Soap generally needs 4-6 weeks so the next batch can cure.

Rush Whipped Tallow batches may be possible in about three days and carry an additional fee. Contact us before ordering if timing is important.

Local pickup

Local pickup is free. The cart estimates no-traffic drive time and rounded driving distance without displaying our private pickup address. Pickup instructions and the exact address are shared after the order is confirmed and prepared.

Local delivery

• Up to 15 minutes no traffic: $5
• More than 15 and up to 30 minutes: $10
• More than 30 and up to 45 minutes: $15
• More than 45 and up to 90 minutes: contact us for review
• More than 90 minutes: outside our delivery range

Delivery availability and timing are confirmed by email.

UPS shipping

We ship within the contiguous 48 states and Washington, DC. Shipping options are calculated from your delivery address, products in the cart, package size, and weight. Available services may include UPS Ground and UPS 2nd Day Air. The cart shows the available services and shipping charges before payment. Rates shown include handling for the box, packing material, and order preparation.

Transit estimates begin when UPS receives the package, not when the order is placed. Carrier delays and weather are outside our control. International shipping is not available.

Returns, refunds, and damaged orders

Returns and refunds are considered case by case. Contact us promptly with your order reference and a description of the issue. For damage in transit, include clear photos of the product and packaging so we can review what happened.

Approved refunds are returned through Square to the original payment method. A refund does not automatically place products back into available inventory.

Questions

Send order questions through the contact page or emailsupport@southernvirginiatallow.com.