FAQ
Questions before ordering?
A few simple answers about products, ordering, pickup, delivery, shipping, and product care.
How do I order right now?
Add products to the cart, review pickup, delivery, or shipping options, and follow the order button shown. While online payment is unavailable, that button directs you to the contact page; when ordering opens, it continues to secure Square checkout.
Can I use the cart?
Yes. The cart organizes products, scent choices, quantities, discounts, and fulfillment estimates before you continue with the available order method.
Do you offer shipping or local pickup?
Yes. Pickup is free, local delivery is available within our delivery range, and shipping is estimated from the cart based on package size and weight.
What sizes are available?
The shop includes 1 oz, 2 oz, 4 oz, 8 oz, and 16 oz Whipped Tallow jar options, plus handmade soap and bundle options. Net weights are listed on each product.
Is soap available now?
Yes. Current cured soap batches are available while stock lasts. If an order goes beyond current stock, the next batch usually needs 4-6 weeks before it is ready to ship.
Can I order if something is out of stock?
Yes. If Whipped Tallow sells through current stock, orders can still be placed with a typical 1-2 week lead time before shipping. Rush batches may be possible in about 3 days when needed, with an additional rush fee. If soap sells through current stock, the next batch usually needs 4-6 weeks before shipping so it can cure properly.
Can I choose a soap scent or decorative shape?
Yes. Products that include traditional soap let you choose lavender, blood orange, lime twist, cool waters, or an assorted maker's choice. Decorative soap styles and scents vary by batch and are selected by the maker.
Where can I find ingredients?
The Ingredients page explains the general approach, and each product lists its ingredients and scent notes.
What is the return policy?
Returns and refunds are handled on a case-by-case basis. Please start with the contact page and include your order details so we can review the request clearly.
Is this medical advice?
No. Product information is not medical advice. For external use only, and discontinue use if irritation occurs.
