FAQ
Questions before ordering?
A few simple answers about products, ordering, pickup, delivery, shipping, and product care.
How do I order right now?
Online payment is not live yet. Add products to the cart to plan your order, review pickup, delivery, or shipping options, then send your request through the contact page.
Can I use the cart?
Yes. The cart can help you organize products, quantities, discounts, and fulfillment estimates before sending an order request.
Do you offer shipping or local pickup?
Yes. Pickup is free, local delivery is available within our delivery range, and shipping is estimated from the cart based on package size and weight.
What sizes are available?
The shop includes 1 oz, 2 oz, 4 oz, 8 oz, and 16 oz Whipped Tallow jar options, plus handmade soap and bundle options. Net weights are listed on each product.
When will soap be ready to ship?
The current soap batch is curing and is expected to be ready to ship around July 18. Orders that include soap may ship later than Whipped Tallow-only orders.
Can I order if something is out of stock?
Yes. If Whipped Tallow sells through current stock, orders can still be placed with a typical 1-2 week lead time before shipping. Rush batches may be possible in about 3 days when needed, with an additional rush fee. If soap sells through current stock, the next batch usually needs 4-6 weeks before shipping so it can cure properly.
Can I choose a soap scent or decorative shape?
Traditional soap batches currently include lavender, blood orange, lime twist, and cool waters. You can mention a scent preference in your order request while scent-specific checkout options are being finalized. Decorative soap styles vary by batch and are not individually selectable right now.
Where can I find ingredients?
The Ingredients page explains the general approach, and each product will list its ingredients, scent notes, and batch details as clearly as possible.
What is the return policy?
Returns and refunds are handled on a case-by-case basis. Please start with the contact page and include your order details so we can review the request clearly.
Is this medical advice?
No. Product information is not medical advice. For external use only, and discontinue use if irritation occurs.